Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
Your ultimate guide to Outstanding Customer Experience
People who are self-absorbed, narcissistic and either oblivious or uncaring about the people around them don’t last very long in a customer service environment
Organizations that deliver outstanding customer service have one thing in common: Clear, consistent, customer-focused messaging throughout the organization at every level. It is a standard of performance by which everyone is measured. It is non-negotiable, and no-one is above it.
Here are five books that can help you boost your customer service skills and improve your relationship with your customers.
Customer Service Lessons From a Snake Farmer The very foundation of outstanding customer service, as
Customer service training needs to be on your short-term bucket list Back in the olden
Losing a customer is more than just losing a sale. Watch this video and see
“I want to get this right for you.”
This is a phrase that has a remarkable impact whenever you have to put someone on hold, or ask someone to wait while you check on something.
When a customer calls up and says, “I have a Problem,” it’s amazing how much more smoothly things go when the answer is something like, “Wow – I’m really sorry to hear that. Let’s see if we can figure this out. Can you tell me what’s happening?”
This is the second of four articles on Magic Customer Service Words. In this series, we’re exploring “Positive” and “Negative” language – words and phrases that can trigger positive or negative responses with customers. Here are the next two:
The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top