Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
Your ultimate guide to Outstanding Customer Experience
It’s amazing how much of an impact a single phrase can have on an interaction with a customer. We refer to it as ‘Positive’ and ‘Negative’ language.
The 2022 list of best customer service stories was a tough one. Not only were there a lot of stories to choose from, but a great many of them were stories of great kindness.
Outstanding Leadership: Course 10 Leading a Customer Service Team An in-person or live-virtual course that
Outstanding Leadership: Course 2 – PART 2 Building a Coaching Strategy PART 2 An In-person,
Outstanding Leadership: Course 2 – PART 1 Coaching for Exceptional Results PART 1 In-person, or
TRUST-BASED CUSTOMER SERVICE SERIES How to deliver WOW Customer Service How to deliver WOW Customer
A customer service course that gives your employees powerful communication skills that reduce potential friction and ensure positive customer experiences.
Connecting With Customers is the essential customer service course. In this enlightening and highly interactive workshop participants will explores the core of customer service, and learn how to set themselves up for success in every interaction.
There has been a lot of research over the years on the things that make customers cranky. There is some surprising science to preventing customer conflict
The one place you absolutely don’t want to be is in the bottom position of customer experience. Anecdotally, we’ve all heard people share stories of “the place I will never go back to.” There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer’s mind.