Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 2 - PART 2

Building a Coaching Strategy

PART 2

An In-person, or live-virtual workshop that builds on the Coaching for Exceptional Results course. This training shows managers and leaders how to build a plan for raising the performance bar for the whole team.

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

8 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

Full-Day Workshop

INTERACTIVE

Yes

1 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Four 2-hour modules (8 hours in total)
  • Highly interactive
  • 8-week reinforcement
LIVE, ON-SITE TRAINING
  • One 4-hour workshop (half-day)
  • Highly interactive
  • 4-week reinforcement

About This Course:

One of the core elements of successful coaching in business is consistency.

In this coaching skills program, participants will learn how to ensure consistency with the skills they learned in the Coaching for Exceptional Results training.  

They will learn how to track the results of the coaching so that they will have an ongoing progress report.

Topics:

Establishing individual employee objectives
  • Identifying coachable performance gaps
  • Identifying root cause
Building a performance roadmap
  • Breaking big performance gaps into bite-sized improvements
  • Setting and tracking micro-milestones
Objectively assessing and recording improvement
  • Why traditional feedback doesn’t work in most situations
  • How and when to use feed-forward to create engagement and consistency
Executing Relentless Support
  • How to execute the Relentless Support model in different environments
  • Adapting Relentless Support to different environments
Quarterly reviews - celebrating wins
  • Effective ways to celebrate wins  
  • Quantifying improvements in terms of business results
Building a coaching strategy

Who Should Attend:

Course Outcomes:

  • Greater team cohesion
  • Improvement in business results
  • Continued, positive, employee performance improvement
  • More effective and higher quality work execution 
  • Clearer, more meaningful performance data

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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