An in-person or live-virtual course that helps people leading front-line customer service teams succeed
PREREQUISITES: (RECOMMENDED) THE FOUNDATION OF LEADERSHIP
People who work in customer service need to have a great deal of skills — communication skills, emotional intelligence, problem solving and more. They also need leaders committed to help them succeed.
Leading a Customer Service Team explores the unique challenges that service leaders face, and provides them with skills and practices that help to create consistently outstanding performance.
This course will be customized to your specific organizations, including examples, case studies and relevant skills.
If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.