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Your ultimate guide to Outstanding Customer Experience
The Only Customer Service Metric a Company Ever Needs Companies seem to be measuring everything
Superstar salespeople in any industry are worth their weight in gold. They can earn their weight in gold too. So why aren’t there more of them? It’s not like there aren’t plenty of training courses around – and it’s not like the payoff isn’t there to get better, so motivation shouldn’t be an issue.
Despite what customer service and sales trainers will tell you, the biggest reason there are so relatively few true superstars in the world of selling is not due to a lack of training.
There are many people who will try and tell you that we, as individuals, don’t
What are the most common customer service mistakes made by CSRs, Sales Associates and Customer
There has been a renewed customer service focus for companies over the last few of years. As
A 2016 study has shown that over 37% of people have ended a business relationship
When Mr. Roberts was interviewed by Henry Blodget a few weeks ago, there was a bit of a mixed message. On the one hand, he is still saying good things – like “every executive, including myself, needs to be trained on customer service .” On the other hand, there are a few indications that their focus still needs to be at another level.
New research conducted over the last 18 months has reinforced why all organizations need to continue improving their customer
The social giants like Google, Facebook, Twitter, LinkedIn, etc. are now making concerted efforts to expand into each other’s turf. Like most tech-based companies, they have relied almost exclusively on innovation to move their businesses forward, but as they begin to compete more directly, that paradigm will inevitably have to change. It’s a safe bet that the first one who takes the step to becoming actively customer-focused is going to have a significant edge.
The Science of WOW is ground-breaking new customer service research that speaks to the importance of empowerment, ownership, service recovery and customer service training. Companies will find this a useful resources as they work toward improving their overall customer experiences.