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Outstanding Customer Service

The Outstanding Customer Service Blog

Your ultimate guide to Outstanding Customer Experience

A Great Example of WOW Customer Service

I actually laughed out  loud when I read this example of WOW customer service.   This is a winner from an customer service agent who goes by the name Thor.  Talk about someone who knows how to engage a customer! The rep recognized right away that this was a customer who might have a sense of humour, then leveraged it to an outstanding outcome.  This is what customer service is all about – connecting with each customer as an individual, having compassion and building a relationship.

Sure, any rep could have responded to the inquiry and satisfied a customer with a one-day delivery freebie.  But Thor took the opportunity to turn it into a memorable experience.

Amazon "Thor"
Wow customer experience in a live chat

This one’s going in the books for one of the best examples of customer experiences in Live Chat!

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Internal Customer Service Training

Internal customer service training

Outstanding Training Courses that will:


  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency


  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training