Welcome to Outstanding Customer Service Part 1!
Connecting With Customers - Every Time
This is the first in the 3-part Outstanding Customer Service course. It is the e-learning version of the globally acclaimed workshops by Belding Training .
It is broken down into 6 lessons, each with one or more topics. There are 14 topics in all, and they range in length from a couple of minutes to a little over 12 minutes
The content, including assessments and exercises totals approximately 2 hours.
Although you could complete the program in a single day, we strongly recommend that you only do one or two topics a day – and spread the course over a week or two. The difference it will make in your ability to master these skills will be huge.
How to navigate this course
The course progression is on the left sidebar. If you are on a mobile device, it may be at the top). You must complete each lesson and topic before moving on to the next.
A bit about the exercises
This course includes a lot of exercises. Shaun will mention, a billion times or so, how important they are to your success. He’s right. Whatever you do, don’t avoid them. Nobody who has taken one of our courses has ever said, “I wish I hadn’t done the exercises.” They are really important.
About the Assessments
There are 2 knowledge assessments and one final exam. You are required to exceed 80% in each to move on to the subsequent stage. Not to worry, though. You can retake each assessment up to two more times.
When you have completed the final assessment, with an 80% or higher score, you will receive a printable certificate from Belding Training.
If you have any problems
If you have any questions, any challenges with the website or technology, let us know. We will get back to you as quickly as we can. (We are in EST, so your time zone may create a delay – sorry in advance.)
Last, and not least – have fun with this program! We would love to hear from you on Facebook, LinkedIn or on Twitter — with updates and your thoughts about the program.