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Your Customer Service Quotient

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Your Customer Service Quotient

Outstanding customer service is critical to the success of all organizations.  One of the great myths of customer service, however is that it is common sense. Nothing could be further from the truth. 

The Belding Group’s study of outstanding customer service providers revealed a common collection of skills, mindset and behaviors that contribute to their success.

This self-assessment is to help you gauge your adoption of these attributes.  It is part of Belding Training’s globally acclaimed Outstanding Customer Service training.

Want to take the Customer Service Quotient Assessment?

The Customer Service Quotient Assessment is free.  To access it, select the Login to Enroll button at the top of the page, and you’re all set to go.

Once registered* with a Belding Training account, you can retake the assessment as often as you wish. If you have any challenges, please let us know!

If you are interested in learning more about Belding Training’s award-winning customer service training or service recovery training, contact us here.

NOTE: The Course Content section is on the left side of your screen if you are on a desktop, laptop or tablet, and at the top of your screen if you are on a phone.


This Customer Service Quotient Assessment is for general information purposes only, and does not replace a comprehensive assessment by a qualified human resources professional.

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