Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

The
Outstanding Customer Service
Blog

The Outstanding Customer Service Blog

Your ultimate guide to Outstanding Customer Experience

Is it training or empowerment

Poor Customer Service Training or Poor Empowerment?

Here’s an interesting story on CTV News about a woman who reports a terrifying ride to Uber. Multiple calls to Uber’s emergency line were met with little more than “sorry about that.” (See the original story)

It’s a great example of a company not having provided appropriate service-recovery tools for their employees.  The Uber call center people either didn’t have the skill to deal with the situation appropriately, or the empowerment to take appropriate action.

The lesson is that companies have to provide their people with both the training and the tools to be successful.

Search by Category

Internal Customer Service Training

Internal customer service training

Outstanding Training Courses that will:

IMPROVE:

  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency

IMPROVE:

  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training