Belding Training - customer service training, leadership courses and workplace culture training

Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe

TRUST-BASED CUSTOMER SERVICE SERIES

Communication Skills for Customer Service

Communication Skills For Customer Service is an in-person or live-virtual course that helps your team create better customer experiences with enhanced interaction practices and language skills.

Belding Training
Request more information for my organization
DELIVERY
COURSE LENGTH
# PARTICIPANTS
REINFORCEMENT

On-Site, Live-Virtual

3.5 Hours

4-18

4 Weeks +

About This Course:

Communication Skills For Customer Service is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here)

In this course, your team will learn how to build trust by projecting Caring, Competence, and Integrity through the way they communicate. They will practice language skills that reduce potential friction and ensure positive customer experiences. The training builds off of the skills introduced in the Connecting with Customers course.

Topics:

How to be an outstanding communicator

  • A revealing look at our existing communication effectiveness

  • Exploring why communications fail – and how to prevent it.

Positive language that creates positive outcomes
  • Evidence-based language strategies that build trust
  • Applying the strategies in real scenarios
Common language habits to avoid
  • Words, phrases and habitual responses that trigger negative emotions and behaviour
  • Comparing the impacts of positive language and negative language
How to set, understand, and manage customer expectations
  • How to identify and reframe existing expectations
  • How to ensure you meet customers’ expectations every time

RELATED COURSES

- Back to Customer Service Training main page -
How to Connect with Customers
Create Customer Connections
Training for Dealing with Difficult customers
Dealing with Difficult Customers
Essential training for Internal customer service
Internal Customer Service
How to create wow customer experiences
Mastering WOW Customer Experiences
Communication skills for customer service

Who Should Attend:

  • Customer facing roles (In-person, telephone and digital)
  • Technical support
  • Managers, Supervisors, Leads
  • Sales
  • All experience levels
  • All industries

Course Outcomes:

  • Faster, more positive interactions
  • Greater control over interactions
  • Fewer escalations
  • Reduced friction in interactions
  • Fewer errors and misunderstandings

Related Customer Service Insights

Magic Customer Service Words
Words in customer service communication
Master Your Tone of Voice
Communication tone of voice
Request more information for my organization