Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
CASE STUDY: How to Lose Trust With Customers Here’s a Classic Example of How Companies
The willingness to take ownership of a customer’s experience is a key component of Integrity – one of the three drivers of trust-based service.
Here are the 10 Best Customer Service Stories of 2023.These experiences are invaluable in illustrating what outstanding customer service looks like — and what leaders should strive for.
It’s amazing how much of a difference small changes in our language can have on our ability to influence, persuade, motivate – or even just get along better with people.
ChatGPT Gets Customer Service Training How ChatGPT Nailed the Importance of Customer Service Training– and
I’ve seen far too many initiatives that just didn’t seem to go anywhere. There are three reasons customer service training doesn’t stick
Intuitively, most of us know how important tone-of-voice is in customer service. It’s one of the 6 pillars of customer service, and is a critical skill for anyone who does business over the telephone.
Outstanding Customer Service: Level 3 Handling Customer Escalations In-person or live-virtual workshops presented in interactive
Service Recovery 2 Situational Service Recovery An in-person, or live-virtual workshop that introduces proven techniques
Service Recovery 1 Dealing with Difficult Customers An in-person or live-virtual workshop on dealing with