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Your ultimate guide to Outstanding Customer Experience
CASE STUDY: How to Lose Trust With Customers Here’s a Classic Example of How Companies
Phone anxiety, sometimes called “telephobia” or “phone phobia” is a real thing, and impacts a large percentage of the workforce. It’s been on the rise for a number of years and, while more prevalent with people under 35, spans al
The better everyone is at internal customer service, the better everyone’s experience at work ultimately is – and the better an organization functions.
The willingness to take ownership of a customer’s experience is a key component of Integrity – one of the three drivers of trust-based service.
Here are the 10 Best Customer Service Stories of 2023.These experiences are invaluable in illustrating what outstanding customer service looks like — and what leaders should strive for.
These are the customers who just can’t seem to get enough information from you. Their endless series of questions eat up huge amounts of your time – which can be particularly frustrating when you work in a very busy environment.
The know-it-all customer was loud and persistent, and didn’t appear to have any point to his rant other than to impress upon everyone how Very Clever he was…
With a customer who physically threatens you, there is only one appropriate action, and that is to remove yourself from the situation immediately. Don’t explain yourself; don’t threaten back; simply say, “excuse me,” and leave.
It’s amazing how much of a difference small changes in our language can have on our ability to influence, persuade, motivate – or even just get along better with people.
Customer trust is created and sustained by following a few essential principles. Here are examples for customer service, and the broader, organization-wide scope of customer experience: