Belding Training - customer service training, leadership courses and workplace culture training

Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe

TRUST-BASED CUSTOMER SERVICE SERIES

Connecting with Customers - Every. Time.

Connecting with Customers is an in-person or live-virtual workshop that introduces the science and foundational skills behind delivering outstanding customer service. Participants learn how to consistently establish trust and rapport, and create positive experiences that customers will remember.

Belding Training
Request more information for my organization
DELIVERY
COURSE LENGTH
# PARTICIPANTS
REINFORCEMENT

On-Site, Live Virtual

3.5 Hours

4-18

4 Weeks +

About This Course:

Connecting With Customers is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here). This is a foundational course with core skills and behaviours essential to delivering consistently outstanding customer service.

Delivered in our signature, highly interactive and engaging training format, the course sets your team up for success in every customer interaction.

Topics:

The absolute core of customer service
  • Trust – the driver of all  outstanding experiences (and missing element in poor experiences)
  • A look at personal customer experiences through a customer’s eyes
What outstanding customer service looks like
  • Dissecting a real outstanding experience
  • The surprising number of skills it takes to be outstanding
The science of WOW customer service
  • The study that guides us in creating WOW experiences
  • How we can apply the science of WOW to our own roles and organization
First impressions and how customers judge us
  • How quickly customers actually begin judging us
  • The scary reality of how customers read our body language
The fastest way to win customers over
  • Three simple actions that create strong connections
  • The common mindset that thwarts success

RELATED COURSES

- Back to Customer Service Training main page -
Communication Skills for Customer Service
Training for Dealing with Difficult customers
Dealing with Difficult Customers
Essential training for Internal customer service
Internal Customer Service
Essential people leadership
Foundational Leadership
How to connect with customers every time

Who Should Attend:

  • Customer facing roles (In-person, telephone and digital)
  • Technical support
  • Managers, Supervisors, Leads
  • Sales
  • All experience levels
  • All industries

Course Outcomes:

  • More positive customer interactions
  • Increased confidence when dealing with customers
  • Greater ownership over the customer experience
  • Increased customer satisfaction and positive word-of-mouth

Related Customer Service Insights

Customer Service starts in the Blink of an Eye
first impressions
The single most important customer service skill you can have
Smile
Request more information for my organization