Training for Customer Service & Leadership Development
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The Outstanding Customer Service Blog is a collection of tips, tools, trends and insights on customer service and customer experience.
Customer service is a critical component to organizational success. It accounts for 83% of positive word-of-mouth and social media conversations involving your company — and it’s not just a department. It’s everywhere. That’s why this blog isn’t just written for customer service trainers, managers or professionals. It’s written for everyone who works in a customer-focused environment. Enjoy!
Contrarian customers are the ones who seem intent on challenging anything and everything you say. If you recommend “A”, they will take “B.” When you outline the benefits, they counter with the flaws. When you try to clarify your understanding of their needs, they will correct you. Contrarians are exhausting
Contact us today to learn how Belding Training can help you stand out with outstanding customer service.
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