Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
- 1 (613) 836-3559
- info@beldingtraining.com
Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
Handling Customer Escalations Training is an in-person or live-virtual course that helps managers and supervisors retain customers by effectively resolving issues and rebuilding trust. They will learn critical thinking skills to assess situations and determine which actions will result in the best outcomes,
On-Site, Live Virtual
Full Day
4-18
4 Weeks +
Handling Customer Escalations Training is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here). In this program, your team will learn the most effective practices for resolving the most challenging customer issues. Participants will learn analytical problem solving skills and strategies for collaboratively achieving mutually acceptable outcomes. Participants will practice these skills using scenarios specifically drawn from your business
This course will be customized to your specific organizations, including examples, case studies and relevant skills.
If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.
