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INTERNAL CUSTOMER SERVICE SERIES

Internal Customer Service for Workplace Culture

Internal Customer Service for Workplace Culture is an in-person or live-virtual course that helps build a collaborative and productive workplace. Participants learn to understand their roles in context of their contribution to the organization, and practices that demonstrate integrity and competence.

DELIVERY

COURSE LENGTH

# PARTICIPANTS

REINFORCEMENT

On-Site, Live Virtual

1/2 Day – Full Day

5-20

4 Weeks +

About This Course:

Internal Customer Service for Workplace Culture is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here). This course is ideal for segmented and diverse work environments dependent on collaboration and cooperation. Participants learn strategies for positively working together toward a common goal. They will learn how to reframe real or perceived differences to create positive and productive working relationships.

Topics:

The essence of a positive workplace culture

Examining the core mindsets and behaviours that define a workplace culture
How individuals can ensure they contribute to a positive culture

The root causes of workplace conflict

An in-depth look at the most common causes of workplace conflict
Exploring the interconnected dynamics that can fuel conflict

Strategies for working more cohesively with internal customers

Understanding and respecting different workstyles
How to collaboratively establish ideal outcomes

Strategies for mitigating potential conflict situations

How to anticipate potential conflict points
Identifying strategies for minimizing the potential for conflict

How to minimize negative outcomes in difficult conversations

Effective strategies for approaching difficult conversations
How to work together for a win

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Who Should Attend:

Companies that are experiencing:

Increased workloads
Merger or acquisitions
Employee turnover or growth
Stress or internal customer conflict
Employee engagement challenges

Course Outcomes:

A more enjoyable and respectful work environment
More positive responses to stress and internal customer conflicts
Greater productivity and collaboration
Higher employee satisfaction and retention

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