Nobelus – How to Read Your Customer Service Quotient Score
CUSTOMER FOCUS INTEGRITY RELATIONSHIP-BUILDING How to Interpret Your Customer Focus Score 74% -100% A higher customer-focus score means that your customers believe that you genuinely care about them, and that they are important to you. Customers enjoy working with you because you welcome them and make them comfortable. 41% – 73% A moderate customer-focus score […]
#1. The Impact We Have on Others
Micro-Module #1 The Impact We Have on Others This is a refreshing, 10-minute session you can run with your team to stimulate discussion on the impact they have on the Nobelus culture. It is in PDF format, and you can download it with the button below Have fun! Download Micro-Module #1
The Most Powerful Skill For Building Rapport
It’s A Simple Skill –That Most People Don’t Do Well If you get good at this skill you will never have a challenge connecting with customers, colleagues, bosses – anybody. It’s that powerful. It is also something that very, very few people do. Give someone a simple, genuine compliment. Receiving a compliment enhances social interaction, […]
The Customer Who Gives You A Million Dollars
Remember Customers’ Names! One of the most effective ways to create a strong, positive connection with your customers, is to remember and use their names. It will also make you really stand out. HOW? WELL – IMAGINE YOU CUSTOMER TOLD YOU THIS: If I were to tell you that my name was Manfred, and that […]
The Power of Customer Focus
BOOMI – MODULE 1
“Let’s See What We Can Do” Your First Response has to do with the first words out of your mouth after you’ve gotten past the past the hello’s, and your internal customers tell you what they are looking for. It is a critical opportunity to reinforce the message that you care. If someone is calling […]
Words & Phrases That Can Make a Big Difference
“Let’s See What We Can Do” Your First Response has to do with the first words out of your mouth after you’ve gotten past the past the hello’s, and the customers tell you what they are looking for. It is a critical opportunity to reinforce the message that you care. If someone is calling about […]
The Scary Science of First Impressions
It’s More Than Just A Smile The Importance of Eye Contact Along with the smile, the other thing that is important in that first half-second with a customer is eye contact. Dozens of studies have shown the positive impacts of eye contact. You will connect better with people and be more persuasive. People will perceive […]
The Science of WOW
The Definition of a WOW Customer Experience: “A top-of-mind, memorable customer experience that people are likely to share with others” What the research tells us: Wow experiences are created by people. The primary driver of positive wow experiences is employees taking ownership of a situation or interaction. The primary driver of negative wow experiences is […]
