Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 4

Adaptive Resilience Leadership

In-person or live-virtual workshops presented in interactive modules that introduce the science and foundational skills behind delivering outstanding customer service

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

1 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Four 2-hour modules (8 hours in total)
  • Highly interactive
  • 4-week reinforcement
LIVE, ON-SITE TRAINING
  • One 8-hour workshop (full-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  NONE

About This Course:

This workshop equips leaders with the skills, practices and mindset to mitigate emotional exhaustion in the workplace. The result is greater confidence, a more positive workplace and forward motion for the organization.

Topics:

Understanding emotional exhaustion
  • The causes of emotional exhaustion with employees and its impact on organizations
  • The signs of emotional exhaustion in employees
Transforming the workplace into a Safe Zone
  • Strategies for developing and role-modelling internal resilience
  • How to create an effective Safe Zone, enabling greater productivity and employee loyalty
Avoiding common traps that make things worse
  • Traditional leadership practices that are counterproductive during times of sustained stress
  • How to pivot to more effective practices
Techniques for leveraging stressful situations to create cohesive teams
  • How to create a ‘Plan B’ response culture
  • How to turn resilience into a source of pride
Adaptive resilience leadership training

Who Should Attend:

Course Outcomes:

  • Improved team mental health
  • Reduced mental-health absenteeism
  • Greater resilience in fluctuating situations
  • Improved workplace environment
  • Greater team empathy and productivity

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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