Training for Customer Service & Leadership Development
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For people to be in a role that involves customers, things like positive attitude, cheerfulness and smiling shouldn’t be a conscious effort. It should be automatic, reflexive. It’s not just what we do, it’s who we are.
Don’t ever underestimate the impact your words can have on your customer, and the outcome of an interaction
Caring about customers means going beyond the treadworn myths about customers always being right and ‘treating people the way you would like to be treated.’ It means doing the right things for your customers, even when it means tough love.
The Only Way to Win an Argument With a Customer How do you win an
Service recovery skills will become an essential part of outstanding customer service within the next two years. Article 2 of 3
Training for customer service skills and service recovery skills are critical. But companies first need to step up and make sure their practices and processes are in place.
Getting off to a good start is a critical service recovery skill and will increasingly be a requisite customer service tool
There are many customer service skills that are essential to workplace success (even for those
The leaders of high-performing customer service teams understand how much the traditional role of management has changed.
It’s not just that high-performing customer service leaders consistently and relentlessly champion their teams’ successes, it’s the manner in which they do it that sets them apart. Here are the four things they do and why they work: