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When a customer calls up and says, “I have a Problem,” it’s amazing how much more smoothly things go when the answer is something like, “Wow – I’m really sorry to hear that. Let’s see if we can figure this out. Can you tell me what’s happening?”
This is the second of four articles on Magic Customer Service Words. In this series, we’re exploring “Positive” and “Negative” language – words and phrases that can trigger positive or negative responses with customers. Here are the next two:
The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top
If you are looking to improve your customer service, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.
The analogy between leading a successful team and growing a successful crop puts a lot of things into perspective. Here are the five principles of leadership from the Journey to WOW that every leader should embrace:
Belding has provided customer service training and leadership internationally for companies in a broad spectrum of industries
Hideous Customer Service Stories For the last ten years, we have been keeping our eyes
Belding Training is a top corporate training company focused on employee training, leadership training and enhancing workplace culture.
What is the ROI of customer service? It’s a great question. It’s also a bit of a trap, because most of the answers you’ll get aren’t helpful.
McDonald’s Customer: “I’ll Never Forget It” You don’t need to do over-the-top things to deliver