The Outstanding Customer Service Blog

This commercial shows beyond a shadow of a doubt the difference a smile makes. It is the single most important skill a customer service professional can have.

There is a payoff of customer service that goes far beyond the company-customer relationship.

We have become so oblivious to the needs of the people around us, that the whole concept of customer service no longer comes naturally.

A lot of times, a fixated customer appears unreasonable because there are needs or situations that we don’t fully understand.

Delivering outstanding customer service is important for your customers, your organization – and you. Here are three big reasons

While many organizations focus on the risk associated with a bad review going viral, what they should really be focusing on is the positive – the fact that their response to that bad review also has the potential to go viral.

Dealing with the customer in denial can be quite awkward.  Do you just let them make their own decision and absolve yourself from responsibility, or do you take a firm stand?  If you take a firm stand, you risk offending the customer.  If you take no action at all, you risk creating a dissatisfied customer – or worse.

Over the course of my time with Belding I’ve had the opportunity to work with a wide variety of organizations, all with the goal of helping them grow their business and standout in a competitive market as a result of their outstanding customer service.  I’ve seen a lot, I’ve heard a lot, and it has only been on very rare occasions that I haven’t known what an organization needs to do to see the change they’re hoping for.