Training for Customer Service & Leadership Development
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Your ultimate guide to Outstanding Customer Experience
Master the skill of remembering names and make a lasting impression in customer service
Customer service training, when it is good, will make a profound difference to the way that customers perceive an organization. But here are 6 common practices that do more harm than good
This commercial shows beyond a shadow of a doubt the difference a smile makes. It is the single most important skill a customer service professional can have.
Here are six truly great examples of horrible customer service in 2017 in order from least-worst to most-worst
Top 10 Customer Service Stories of 2017 (See the top 10 WOW Experiences from 2018
There is a payoff of customer service that goes far beyond the company-customer relationship.
We have become so oblivious to the needs of the people around us, that the whole concept of customer service no longer comes naturally.
A lot of times, a fixated customer appears unreasonable because there are needs or situations that we don’t fully understand.
Delivering outstanding customer service is important for your customers, your organization – and you. Here are three big reasons
While many organizations focus on the risk associated with a bad review going viral, what they should really be focusing on is the positive – the fact that their response to that bad review also has the potential to go viral.