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Customer service training, when it is good, will make a profound difference to the way that customers perceive an organization. But here are 6 common practices that do more harm than good
This commercial shows beyond a shadow of a doubt the difference a smile makes. It is the single most important skill a customer service professional can have.
Here are six truly great examples of horrible customer service in 2017 in order from least-worst to most-worst
Top 10 Customer Service Stories of 2017 (See the top 10 WOW Experiences from 2018
There is a payoff of customer service that goes far beyond the company-customer relationship.
We have become so oblivious to the needs of the people around us, that the whole concept of customer service no longer comes naturally.
A lot of times, a fixated customer appears unreasonable because there are needs or situations that we don’t fully understand.
Delivering outstanding customer service is important for your customers, your organization – and you. Here are three big reasons
While many organizations focus on the risk associated with a bad review going viral, what they should really be focusing on is the positive – the fact that their response to that bad review also has the potential to go viral.
Dealing with the customer in denial can be quite awkward. Do you just let them make their own decision and absolve yourself from responsibility, or do you take a firm stand? If you take a firm stand, you risk offending the customer. If you take no action at all, you risk creating a dissatisfied customer – or worse.