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INTERNAL CUSTOMER SERVICE SERIES

Internal Customer Service Training for Alignment

Internal Customer Service Training for Alignment is an in-person or live-virtual course that gives teams the skills to enhance and strengthen internal, cross-functional interactions. Participants learn how to improve outcomes and reduce internal friction by establishing and working toward common goals.

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DELIVERY
COURSE LENGTH
# PARTICIPANTS
REINFORCEMENT

On-Site, Live Virtual

1/2 Day – Full Day

5-20

4 Weeks +

About This Course:

Internal Customer Service for Workplace Culture is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here). This course helps your team facilitate more effective communication, greater collaboration and reduce the negative impact of departmental silos. It is ideal for organizations experiencing high growth or significant internal restructuring

Topics:

How each role impacts others and the organization
  • An interactive mapping exercise capturing work relationships and dynamics
  • A unique team perspective exercise to help individuals capture their true contributions to the success of the organization
How to enhance collaboration through communication and actions
  • Effective practices for building internal trust in every interaction
  • Using shared successes to foster cross-functional relationships
Identifying opportunities for ongoing improvement
  • Identifying common workarounds in existing processes
  • Collaborating to create process changes that eliminate workarounds
Creating strong, positive internal business relationships
  • Trust-focused practices that build internal networks and more effective outcomes
  • (Case study) Skills and purpose for building networks beyond our current scope
How to navigating multiple organizational layers to achieve successful outcomes

  • Identifying the internal human touchpoints in each project

  • Strategies for socializing ideas and nurturing collaboration

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Who Should Attend:

  • Cross-functional teams
  • Individual departments
  • All levels of employees and managers
  • All industries

Companies that are experiencing:

  • Significant pivoting in all or some departments
  • Mergers or acquisitions
  • Impacts of AI Adoption
  • Employee engagement challenges

Course Outcomes:

  • More consistent team alignment to overall company objectives
  • Greater company-wide cohesion and collaboration
  • More consistent execution of workflows
  • Reduced departmental and workflow silos
  • Higher employee satisfaction and retention

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

Ask About Our Program Customization