TRUST-BASED CUSTOMER SERVICE SERIES

The Foundation of Internal Customer Service

The Foundation of Internal Customer Service is an in-person or live-virtual course that helps teams, and cross-functional teams, interact seamlessly and productively.

Participants learn how to reduce internal friction and create more positive outcomes by approaching each other as customers. The training introduces key skills for building greater internal customer trust in all interactions.

DELIVERY

COURSE LENGTH

# PARTICIPANTS

REINFORCEMENT

On-Site, Live Virtual

3.5 Hours

4-18

4 Weeks +

About This Course:

The Foundation of Internal Customer Service is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here). Your team will learn the skills for contributing to a collaborative, productive and proactive environment.

This course can be combined with our other Internal Customer Service workshops focused on Alignment or Workplace Culture to created a powerful multi-day program.

Topics:

The core of internal customer service

What internal customer service is – and why it is critical for everyone’s success
A powerful look at how much control people have over the quality of their workplace

Language skills that improve collaboration and internal relationships

Evidence-based language strategies that create positive relationships
Practicing the strategies in real scenarios

How to communicate with greater clarity, completeness and effectiveness

Exploring common communication gaps and how to prevent them
Skills for ensuring successful internal communications

How to interact with greater empathy and patience

Understanding colleagues’ roles, and how to help them succeed
Identifying root causes of internal issues, and how to address them

How to proactively contribute to a positive workplace environment

Understanding the ways in which we influence our workplace culture
Practices that earn immediate respect in the workplace

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This Training is For:

Companies that are experiencing

Rapid growth or change
Mergers or acquisitions
Employee turnover or growth
Internal or external communication challenges

Course Outcomes

Faster, more positive interactions
Greater control over interactions
Fewer escalations
Reduced friction in interactions
Fewer errors and misunderstandings