Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 7

Managing Remote and WFH Teams

An in-person, or live-virtual workshop presented in interactive modules, that introduce skills and practices for ensuring outstanding communication, alignment and engagement with non-centralized employees

LIVE/VIRTUAL:

TWO

2-hr Modules

INTERACTIVE

Yes

4 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

4-hr Workshop

INTERACTIVE

Yes

1/2 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Two 2-hour modules (4 hours in total)
  • Highly interactive
  • 4-week reinforcement
LIVE, ON-SITE TRAINING
  • One 4-hour workshop (half-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  NONE

About This Course:

This course gives leaders the tools to pull together a geographically fractured workplace. Leaders learn the skills and best practices to engage and motivate teams, ensure alignment, and significantly boost productivity.  The format is live, remote (and very interactive).

Topics:

Understanding the dynamics of remote leadership
  • Leadership styles that work – and don’t work in remote situations
  • Exploring why communications fail – and how to prevent it
Techniques for ensuring communication and consistency within a team
  • 6 minutes that create massive results
  • Creating communication structures for phone and digital
Setting and managing productivity goals
  • Establishing weekly goals and mini-milestones
  • Monitoring without micro-managing
How to assess and improve individual employee engagement
  • The difference between being busy and being engaged
  • How to define and assess employee engagement
Remote coaching and relentless support
  • The relentless support model
  • Creating a continuous learning environment
How to manage remote and work from home teams

Who Should Attend:

Course Outcomes:

  • Greater productivity
  • Smoother team collaboration
  • More effective and efficient communication
  • Greater team agility
  • Fewer errors and misunderstandings

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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