Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
- 1 (613) 836-3559
- info@beldingtraining.com
Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
How to deliver WOW Customer Service is an in-person or live-virtual workshop that helps your team consistently deliver WOW customer experiences.
On-Site, Live Virtual
3.5 Hours
4-18
4 Weeks +
How to deliver WOW Customer Service is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here).
This is an advanced course for customer service professionals. Participants learn poise and confidence with high-value customers. They learn how to identify wow opportunities and how and when to make innovative decisions that will lead to long-term loyalty.
Prerequisites for this course are completion of Connecting with Customers and Communication for Customer Service
Exploring the common elements of potential WOW experiences
How to build unshakeble trust
Breaking through functional fixation and confirmation biases
Applying trust-based cost-benefit equations to decision-making
How a genuine interest in customers helps identify future needs
Building trust through constant contact
Creating unexpected, personalized benefits
Leveraging the powerful science of pleasant surprises
Achieving “trusted advisor” status
Greater word-of mouth from anticipation and customer follow-through
Greater confidence with high-value and status customers
Increased customer loyalty, and growth from existing customers
