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Outstanding Leadership #8

The Tactical Leader

The Tactical leadership development workshop is for leaders who are responsible for achieving business targets, and directing and allocating teams and resources

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

1 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING

Four 2-hour modules (8 hours in total)
Highly interactive
4-week reinforcement

LIVE, ON-SITE TRAINING

One 8-hour workshop
Highly interactive
4-week reinforcement

PREREQUISITES: NONE

About This Course:

This course introduces the principles of problem solving, root cause analysis and situation diagnostics. It explores the most effective ways to identify and deploy resources to achieve measurable results.

Topics:

How to be an outstanding communicator

A revealing look at our existing communication effectiveness
Exploring why communications fail – and how to prevent it

Positive language that creates positive outcomes

Evidence-based language strategies that create positive relationships
Practicing the strategies in real scenarios

Common language habits that backfire

Words, phrases and habitual responses that trigger negative emotions and behaviour
Comparing the impacts of positive language and negative language

Setting, understanding and managing customer expectations

How to identify and reframe existing expectations
How to ensure you meet customers’ expectations every time

Little things that create big results

A review of skills and behaviours required for success in specific situations
How to turn these “little things” into habit

Who Should Attend:

Course Outcomes:

Greater success in anticipating and reacting to situations
Stronger internal working relationships
More confidence in diagnosing and solving problems
More effective risk identification and management
Stronger interdepartmental collaboration

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

Outstanding Leadership #8

The Tactical Leader

LIVE, VIRTUAL TRAINING

LIVE, ON-SITE TRAINING

About This Course:

Topics:

How to be an outstanding communicator

Positive language that creates positive outcomes

Common language habits that backfire

Setting, understanding and managing customer expectations

Little things that create big results

Who Should Attend:

Course Outcomes:

Looking for Customized Training?

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