Internal customer service training is an essential component to creating an outstanding workplace culture. It is often neglected, however, and this can cause critical breakdowns in the entire customer experience. Sustainable, high-performing customer-focused cultures can only be achieved when everyone in the organization works together seamlessly –when you have teams of people working independently and interdependently toward a common goal.
Belding’s Outstanding Internal Customer Service training workshops get all of your people on the same page and working together more positively and more effectively. Part teambuilding, part customer service, part collaboration and communication skills, this training sets the stage for a more productive and enjoyable workplace.
Our Outstanding Internal Customer Service program shows your team the importance of independent thought, and taking ownership over situations, while at the same time ensuring that they are being respectful and supportive of their coworkers. It gives them the skills to help them play their part in a positive, productive, forward-moving environment. The outcomes of the training are:
As with all of our training, the Outstanding Internal Customer Service workshops are customized specifically to your team, your environment, and the specific challenges they face. We can create your program in either a one-day or two-day format.
The ability to recover from service failures, and deal with difficult people and situations is a critical part of customer service.
This workshop introduces innovative Talk Judo techniques for turning negative situations into positive outcomes.
Outstanding Customer Service
Belding’s award-winning Outstanding Customer Service workshops are ideal if you are looking for highly-successful in-house customer service training sessions for your team.
The Outstanding series has three levels and includes a certification option.
Each module is carefully customized for your team and the specific nature of your customer interactions.