Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
- 1 (613) 836-3559
- info@beldingtraining.com
Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
Dealing With Difficult Customers Training is an in-person or live-virtual course that gives your team the skills and confidence to improve the outcomes of challenging customer situations. Participants learn effective responses to customers who are frustrated, and practices for de-escalating conflict.
On-Site, Live Virtual
1/2 Day – Full Day
5-20
4 Weeks +
Dealing With Difficult Customers Training is part of Belding Training’s Trust-Based Customer Service series (Learn more about trust-based service here). Your team will learn how to anticipate potentially negative situations and prevent them from occurring. They will practice proven techniques and language skills for dealing with negative emotions and help regain customer trust.
Recognizing and reacting to unreasonable behaviour
Why people lie, and how to handle it
This course will be customized to your specific organizations, including examples, case studies and relevant skills.
If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.
