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17% of complaining customers end up in ‘death spiral’ – study

A recent study conducted by Populus Research tells us that the average customer spends 6 1/2 hours a year complaining to customer service reps.  69% have to repeat themselves to different people, and 17% fall into a customer service ‘death spiral’ where they are spending longer than 1 hour on the telephone.  Here are the details

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Internal Customer Service Training

Internal customer service training

Outstanding Training Courses that will:


  • Employee engagement, enjoyment and retention
  • Collaboration, team alignment, workflow and efficiency


  • Communication errors
  • Workplace stress
  • Workplace conflict
  • Employee turnover

Learn more about Belding Training’s globally-acclaimed Internal Customer Service training