Training for Customer Service & Leadership Development
in Canada | USA | Asia | Europe
There was a study released a few years ago that graphically illustrates the power of a compliment.
If you use a traditional training approach with customer service, it will fail. It will fail to engage participants, it will fail to stimulate adoption of new skills and, most importantly, it will fail to make the kind of sustained difference you’re looking for.
People who are self-absorbed, narcissistic and either oblivious or uncaring about the people around them don’t last very long in a customer service environment
Organizations that deliver outstanding customer service have one thing in common: Clear, consistent, customer-focused messaging throughout the organization at every level. It is a standard of performance by which everyone is measured. It is non-negotiable, and no-one is above it.
Here are five books that can help you boost your customer service skills and improve your relationship with your customers.
Customer Service Lessons From a Snake Farmer The very foundation of outstanding customer service, as
Customer Service Tip: Lose The Rules Here’s a huge customer service tip: Lose the rules,
Customer service training needs to be on your short-term bucket list Back in the olden
Losing a customer is more than just losing a sale. Watch this video and see
“I want to get this right for you.”
This is a phrase that has a remarkable impact whenever you have to put someone on hold, or ask someone to wait while you check on something.