Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: course 11

Introduction to Supervising

An in-person or live-virtual course to help new supervisors and managers succeed in their roles.

LIVE/VIRTUAL:

TWO

2-hr Modules

INTERACTIVE

Yes

4 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

4-hr Workshop

INTERACTIVE

Yes

1/2 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Two 2-hour modules (4 hours in total)
  • Highly interactive
  • 4-week reinforcement
LIVE, ON-SITE TRAINING
  • One 4-hour workshop (half-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  NONE

About This Course:

The transition to a supervisor role can be challenging, and it can be a steep learning curve. To succeed, a supervisor needs to develop a broad range of diverse skills for dealing with people, managing workloads, meeting deadlines, overcoming challenges and finding ways to continually improve.

This course gives new supervisors strategies and skills for seamlessly transitioning to their role. It will help them develop the confidence and competence to succeed.

Topics:

The role of a supervisor
  • The big picture: Why supervision is critical to organizational success
  • A map of the diverse skills supervisors need to succeed
Mapping your success path
  • The milestones to becoming an outstanding supervisor – and how to achieve them
  • Understanding the internal and external factors that influence success
The essence of leading people
  • Gaining and maintaining respect from your team
  • The 4 things every team member expects from you
World-class communication skills
  • How to ensure clear, accurate and complete communication
  • The most important 6 minutes of every day
How to stay on top of all the moving parts
  • The secret to effective planning and organizing
  • The rules of delegating
Training for first time supervisors

Who Should Attend:

Course Outcomes:

  • Greater confidence
  • More seamless transition to new role
  • Faster employee acceptance
  • Faster ramp-up time to positive business results

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

Related Customer Service Insights

Diversity Equity Inclusion training
Leading a respectful and inclusive workplace
Leading workplace change
Leading Teams Through Change
Connect with Customers
Connecting with Customers: Every. Time.
Handling Customer Escalations
Internal customer service training - foundational level
Internal Customer Service