Customer Service Training & Leadership Training Programs
in Canada | USA | Asia | Europe

Outstanding Customer Service Workshops

Three Levels of Customer Service Workshops

Belding’s series of  Outstanding Customer Service workshops sets the standard for improving customer service in the workplace. The series has three course levels. Each course is customized to your organization and includes Belding’s ongoing support structure to help you acheive real change.

Foundational, Advanced and Master-Level Workshops

There are three progressive levels to our Outstanding Customer Service series.  The Foundational, Advanced and Master customer service workshops are focused on the six pillars of customer service, and  introduce your team to progressively challenging and effective customer service practices.

Each workshop is carefully customized to your organization. I if you are looking for more completely tailored customer service program or curriculum, or more in-depth two- and three-day workshops, just let us know – we do that too.

Customized To Your Organization

This highly effective series of training is for everyone who touches your customers. Because we customize it to your team, your organization and your training goals, there is no fear of an ineffective, generic program.

foundational customer service trainingLevel 1: Foundational

This highly motivational training workshop focuses on driving home to your team the skills and attitudes they need to make a positive difference in the lives of their customers and your organization. The outcomes of the Foundational workshop include:

  • More consistent positive interactions
  • Increased confidence when dealing with customers
  • Greater employee ownership over the customer experience
  • Increased customer satisfaction and positive word-of-mouth

Download a program outline of the Foundational workshop

advanced customer service trainingLevel 2: Advanced

Raise your team to the next level of customer service. The advanced workshop will build off the skills and techniques learned in the Foundational class. It gives your team the tools they need to engage customers with enhanced communication skills and presence. The outcomes of the Advanced workshop include:

  • Greater service consistency across teams and departments
  • Consistent ownership over customer interactions
  • Effective management of multiple customers and multiple projects
  • Greater control in customer interactions

Master level customer experience developmentLevel 3: Master

The Master Program is for those who want to truly be considered customer service professionals. Participants will learn the science behind “Wowing” their customers, and the powerful skills of ownership, creativity and problem-solving. The outcomes of the Master workshop include:

  • How to achieve “trusted advisor” status
  • Anticipation and follow-through with customers
  • Greater confidence with high-value and status customers
  • Consistent ownership over customer interactions

The Six Pillars of Customer Service are the strategic starting point for the development of our award-winning customer service training programs

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Related Programs

Outstanding Service Recovery & Conflict Resolution Workshops

The ability to recover from service failures, and deal with difficult people and situations is a critical part of customer service.

This workshop introduces innovative Talk Judo techniques for turning negative situations into positive outcomes.

Learn More.

Outstanding Performance Leadership Training

Belding’s groundbreaking Performance Leadership workshops introduce the unparalleled  Relentless Support model which achieved immediate, dramatic and measurable results. Ideal for reinforcing customer service, sales and other performance programs.

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