Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 14

Innovation and Problem Solving

An in-person or live-virtual workshop that helps leaders stimulate a culture of innovation and a strategic approach to problem solving

LIVE/VIRTUAL:

TWO

2-hr Modules

INTERACTIVE

Yes

4 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

Half-Day Workshop

INTERACTIVE

Yes

1/2 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Two 2-hour modules (4 hours in total)
  • Highly interactive
  • 4-week reinforcement
LIVE, ON-SITE TRAINING
  • One 4-hour workshop (half-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  NONE

About This Course:

The ability to adjust, innovate and pivot is essential to business success. This program introduces proven practices for stimulating creativity and strategic innovation in a team. Participants will learn how to unlock previously hidden business opportunities, and quickly pivot to take advantage of them.

Topics:

The foundation of problem solving
  • The problem ownership mindset
  • The four steps to solving any problem
Stimulating innovation in yourself and others
  • Avoiding confirmation bias, functional fixation and other biases that affect decisions
  • How to champion a creative environment
Leveraging collaboration in the decision making process
  • Facilitating disruptive brainstorming with a team
  • How to avoid killing creativity
Moving from ideas to action
  • Three steps to breaking through inertia
  • Monitoring success and feasibility
Innovation and Problem Solving Training

Who Should Attend:

Course Outcomes:

  • More business opportunities identified
  • Greater business agility
  • Faster and more effective decisions
  • More effective problem resolution

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

Related Customer Service Insights

Diversity Equity Inclusion training
Leading a respectful and inclusive workplace
Leading workplace change
Leading Teams Through Change
Connect with Customers
Connecting with Customers: Every. Time.
Handling Customer Escalations
Internal customer service training - foundational level
Internal Customer Service