Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 2 - PART 1

Coaching for Exceptional Results

PART 1

In-person, or live-virtual workshops that introduce a powerful, energizing and intuitive coaching methodology that achieves dramatic and measurable results.

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

8 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

8-hr Workshop

INTERACTIVE

Yes

FULL DAY

Total Duration

8 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Four 2-hour modules (8 hours in total)
  • Highly interactive
  • 8-week reinforcement
LIVE, ON-SITE TRAINING
  • One 4-hour workshop (half-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  FOUNDATIONAL LEADERSHIP

About This Course:

The concept of coaching has been around for a long time. Many coaching practices, however, are ineffective – with some actually being counterproductive.

This coaching program introduces a proven, evidence-based coaching methodology that achieves dramatic and measurable results. It is intuitive for managers to execute, and energizing and meaningful to their team.

Participants will explore a dramatic case study of the results that can be achieved, and learn the simple, yet powerful skills for duplicating these efforts. This is the first of  two training modules on coaching.

Topics:

The importance of changing how you coach
  • Performance leadership assessment
  • The Ownership, Support & Purpose model
Setting non-negotiable performance standards
  • How to create consistency and motivation with performance standards
  • How to implement standards and create buy-in
Replacing feedback with feed-forward
  • Why traditional feedback doesn’t work in most situations
  • How and when to use feed-forward to create engagement and consistency
The Relentless Support model of coaching
  • A case study of Relentless Support and the difference it makes
  • The 15-minute-a-day investment
Creating a performance coaching map
  • Visualizing a coaching plan and employee development goals  
  • Measuring leadership success through team success
Coaching skills for exceptional results

Who Should Attend:

Course Outcomes:

  • Positive team engagement
  • Improved ability to stimulate performance
  • Ability to foster team pride and ownership
  • Greater confidence in addressing substandard performance
  • More structured, tactical approach to performance improvement

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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Leading Teams Through Change
Connect with Customers
Connecting with Customers: Every. Time.
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Internal customer service training - foundational level
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