Training for Customer Service , Leadership & Workplace Culture
in Canada | USA | Asia | Europe

Outstanding Leadership: Course 13

The Successful Retail Manager

An in-person or live-virtual workshop to help retail managers successfully manage staff, meet targets and plan for future success

LIVE/VIRTUAL:

FOUR

2-hr Modules

INTERACTIVE

Yes

8 HOURS

Total Duration

4 WEEKS

Reinforcement

LIVE/ON-SITE:

ONE

Full-Day Workshop

INTERACTIVE

Yes

1 DAY

Total Duration

4 WEEKS

Reinforcement

LIVE, VIRTUAL TRAINING
  • Four 2-hour modules (8 hours in total)
  • Highly interactive
  • 4-week reinforcement
LIVE, ON-SITE TRAINING
  • One 4-hour workshop (half-day)
  • Highly interactive
  • 4-week reinforcement

PREREQUISITES:  FOUNDATIONAL LEADERSHIP

About This Course:

A retail manager wears a lot of hats, and has to have a lot of skills to be successful. They have to ensure operational details are executed flawlessly, and they have to lead and develop a proactive, customer-focused team.

This course provides retail managers with a clear understanding of how to balance and execute the core elements of their role.

They will learn how to make high value decisions in their use of time and resources, and focus on the best outcomes for their store.

Topics:

Retail Management 101
  • The role of a retail manager
  • The toolkit for successful retail management
Coaching for success
  • How to provide the four things every retail employee wants, Direction, Appreciation, Respect and Tools
  • The relentless support coaching model
Strategies for exceeding targets.
  • Breaking targets down to manageable goals
  • Focusing on behaviours instead of outcomes
Building bench strength
  • How to create an onboarding funnel
  • Creating an employee development plan
Balancing operations and people management
  • How to optimize your time, delegate and make decisions
  • How to establish yourself as a role model for your team
Retail manager training

Who Should Attend:

Course Outcomes:

  • Greater confidence in a leadership role
  • Greater employee alignment and performance
  • More consistent, superior sales performance
  • Greater employee retention and development

Looking for Customized Training?

This course will be customized to your specific organizations, including examples, case studies and relevant skills.

If you would like to blend content from another of our courses, or add content to address specific needs, we can do that too.

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